Refund policy
Quick Summary of the Return Policy
At VoniaStore, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may return eligible products in accordance with the conditions below.
Return Period
Customers within the European Union have the right to withdraw from their purchase within 14 days of receiving the product, without providing a reason.
To exercise your right of withdrawal, please contact us at:
Email: info@voniastore.com
Return Conditions
- The item must be unused and in its original condition.
- The item should be returned in its original packaging whenever possible.
- Proof of purchase may be required.
Certain products may not be eligible for return due to hygiene, health protection, or other legal restrictions.
How to Request a Return
To start a return, please contact us by email at info@voniastore.com and provide:
- Your order number
- The product(s) you wish to return
- The reason for the return (optional)
We will provide instructions for completing the return process.
Return Address
Returns should be arranged through our customer service team. Please contact us at info@voniastore.com before returning any item so we can provide return instructions and the appropriate return address.
Refunds
Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds are processed within 14 days after receipt of the returned goods or valid proof of return.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at info@voniastore.com so that we can resolve the issue promptly. We appreciate it if you can send us a picture already in your first email.
Contact
Vonia Global Trade Kft.
Registered Office: 2464 Gyúró, Bocskai út 16., Hungary
Email: info@voniastore.com
Phone: +36 20 238 2650
Company Registration Number: 07-09-037621
EU VAT Number: HU33061210
Detailed Return Policy
Defective performance
A) The Service Provider performs defectively if, at the time of performance, the product or service does not meet the quality requirements set out in the contract or by law.
B) The Service Provider does not perform defectively if the User knew of the defect at the time of concluding the contract, or should have known of it at that time.
C) In contracts between a consumer and a business, it shall be presumed, within the period laid down by the applicable consumer protection legislation, that a recognised defect already existed at the time of performance, unless that presumption is incompatible with the nature of the product or the nature of the defect.
Statutory warranty for defects
A) In the event of defective performance by the Service Provider, the User may assert a statutory warranty claim against the Service Provider in accordance with the rules of the Civil Code.
B) At the User’s choice, the User may request repair or replacement, unless fulfilment of the remedy chosen by the User is impossible or would result in disproportionate additional costs for the Service Provider compared with the fulfilment of another remedy. If the User did not request, or could not request, repair or replacement, the User may demand a proportionate reduction of the consideration or may withdraw from the contract.
C) In the case of a contract between a User qualifying as a consumer and the Service Provider for the sale of goods qualifying as movable property, the supply of digital content or the provision of digital services, the User may not repair the defect at the Service Provider’s expense himself or herself, nor have it repaired by someone else, within the framework of exercising statutory warranty rights.
D) The User may switch from one chosen statutory warranty right to another, but shall bear the costs of the switch unless it was justified or the Service Provider gave reason for it.
E) A User qualifying as a consumer must notify the Service Provider of the defect without undue delay after its discovery. A defect notified within two months from discovery shall be deemed to have been notified without undue delay. The User is liable for damage resulting from delayed notification. The statutory warranty claim becomes time-barred two years from the date of performance. In the case of a used product, the limitation period for statutory warranty claims is one year.
F) In the case of a purchase by a User qualifying as a consumer, within two years from performance there is no condition other than notification of the defect for enforcing the statutory warranty claim if the User proves that the product was provided by the Service Provider. Within two years from performance, it shall be presumed that the recognised defect already existed at the time of performance, unless that presumption is incompatible with the nature of the product or the nature of the defect.
Product warranty
A) In the event of a defect in movable property (product), a User qualifying as a consumer may, at his or her choice, enforce either the statutory warranty right described above or a product warranty claim.
B) Under a product warranty claim, the User may only request the repair or replacement of the defective product.
C) The product is defective if it does not comply with the quality requirements in force at the time it was placed on the market, or if it does not have the characteristics described by the manufacturer.
D) The User may enforce a product warranty claim within two years from the date the product was placed on the market by the manufacturer. After expiry of this period, the User loses this right. The User must notify the manufacturer of the defect without undue delay after discovering it. A defect notified within two months from discovery shall be deemed to have been notified without undue delay. The User is responsible for damage resulting from delayed notification.
E) The User may enforce a product warranty claim only against the manufacturer or distributor of the movable property. In the event of a product warranty claim, the User must prove the defect in the product.
F) The manufacturer or the Service Provider is released from product warranty liability only if it proves that:
- the product was not manufactured or placed on the market in the course of its business activity; or
- according to the state of science and technology at the time of placing the product on the market, the defect was not recognisable; or
- the defect in the product results from the application of legislation or a mandatory official requirement.
Proof of one of the above grounds is sufficient for the manufacturer or the Service Provider to be released from liability.
G) The User may not assert a statutory warranty claim and a product warranty claim simultaneously and in parallel for the same defect. However, if the product warranty claim is successfully enforced, the User may assert a statutory warranty claim against the manufacturer in respect of the replaced product or the repaired part.
Guarantee
If the purchased product is covered by mandatory consumer protection guarantee rules of the country of the buyer’s place of residence, or by a guarantee provided by the manufacturer, the User shall be entitled to the rights set out in the relevant legislation or guarantee terms.
For products subject to a mandatory guarantee, the Service Provider provides the guarantee document in accordance with applicable law. The duration and conditions of the guarantee are in all cases determined by the laws in force at the time of purchase.
On the basis of the guarantee, the User may request repair, replacement, price reduction or – where the statutory conditions are met – reimbursement of the purchase price in accordance with the applicable laws.
The guarantee does not affect the User’s statutory warranty and product warranty rights provided by law.
Right of withdrawal / termination
A) A User qualifying as a consumer is entitled to withdraw from this contract without giving any reason within 14 days. Likewise, in the case of a contract for the provision of services, if performance of the contract has begun, the User is entitled to terminate the contract without giving any reason within 14 days.
B) The withdrawal period expires:
in the case of a contract for the sale of goods: 14 days after the day on which the User, or a third party other than the carrier and indicated by the User, acquires possession of the last product;
in the case of supply of multiple products: 14 days after the day on which the User, or a third party other than the carrier and indicated by the User, acquires possession of the last product;
in the case of a product consisting of several lots or pieces: 14 days after the day on which the User, or a third party other than the carrier and indicated by the User, acquires possession of the last lot or piece;
and in the cases above, the User may also exercise the right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product.
C) In the case of a contract for the provision of services, the User is not entitled to a right of withdrawal if the Service Provider has begun performance of the service with the User’s prior express consent and the User acknowledged that he or she would lose the right of withdrawal after performance had begun.
D) If the User wishes to exercise the right of withdrawal or termination, the User must send an unequivocal statement to that effect to one of the Service Provider’s contact details. The withdrawal notice may be sent by post or by electronic mail to info@voniastore.com.
The User may also use the following model withdrawal / termination form:
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MODEL WITHDRAWAL / TERMINATION FORM
(complete and return this form only if you wish to withdraw from or terminate the contract)
Addressee:
Vonia Global Trade Kft. – VoniaStore.com
E-mail:
info@voniastore.com
I, the undersigned ............................................................ hereby give notice that I exercise my right of withdrawal / termination in respect of the contract for the sale of the following product(s) or the provision of the following service(s):
Order identifier: ............................................................
Date of receipt of the product: ............................................
Name of consumer: .............................................................
Address of consumer: ..........................................................
Signature of consumer (only in the case of a paper notice):
..............................................................
Date: ..............................................................
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E) The User exercises the right of withdrawal / termination in time if he or she sends the notice before expiry of the deadline indicated above. The burden of proving that the right of withdrawal / termination was exercised in accordance with these provisions and within the time limit rests with the Consumer.
F) In the case of products with hygienic packaging, after removal of the hygienic packaging of the product, the User may not exercise the right of withdrawal without giving reasons. Opening further packaging in addition to the hygienic packaging does not prevent the exercise of the right of withdrawal. In the case of products other than those with hygienic packaging, the exercise of the right of withdrawal is not excluded by opened packaging or by use necessary to establish the nature, characteristics and functioning of the product.
G) The organisation of the return shipment and the direct cost of returning the product are borne by the User.
The Service Provider shall inform the User of the exact return address after receipt of the withdrawal notice.
The Service Provider shall reimburse the amounts paid by the User, including the purchase price of the product and the cost of the cheapest standard method of delivery offered during the ordering process, no later than within 14 days of receipt of the withdrawal or termination notice.
If the User chose a delivery method other than the cheapest standard delivery method, the additional cost resulting therefrom will not be reimbursed.
The Service Provider may withhold the reimbursement until it has received the returned product back, or until the User has provided credible proof that it has been returned, whichever occurs earlier.
H) The User may not exercise the right of withdrawal:
in the case of a contract for the provision of services, after the service has been fully performed, if the undertaking began performance with the consumer’s prior express consent and the consumer acknowledged that he or she would lose the right of termination after full performance of the service;
with regard to a product or service the price or fee of which depends on fluctuations in the financial market that cannot be influenced by the undertaking and may occur even during the withdrawal period;
with regard to a non-prefabricated product that was made on the basis of the User’s instructions or at the User’s express request, or with regard to a product that has clearly been personalised for the User;
with regard to perishable products or products that retain their quality for a short period;
with regard to a sealed product which, for health protection or hygiene reasons, is not suitable for return after opening following delivery – including in particular, but not limited to, herbal teas, tea blends, dietary supplements, capsules, tablets, cosmetic preparations, creams, balms, oils and other products that cannot be returned for health protection or hygiene reasons;
with regard to a product which, by its nature, is inseparably mixed with another product after delivery;
with regard to alcoholic beverages whose actual value depends on market fluctuations beyond the control of the undertaking and whose price was agreed by the parties at the time of conclusion of the sales contract, but performance takes place only after the thirtieth day following conclusion;
with regard to a contract under which the undertaking visits the consumer at the consumer’s express request for the purpose of carrying out urgent repair or maintenance work, except in relation to services or products offered in addition to the services expressly requested by the consumer and to spare parts used for maintenance or repair;
with regard to the sale of sealed audio or video recordings and copies of computer software if the packaging has been opened by the consumer after delivery;
with regard to newspapers, periodicals and magazines, with the exception of subscription contracts;
with regard to contracts concluded at public auction;
with regard to contracts for the provision of accommodation other than for residential purposes, transport, car rental, catering or services related to leisure activities, if the contract provides for a specific performance date or period;
with regard to digital content supplied on a non-tangible medium, if the undertaking has begun performance with the consumer’s prior express consent and the consumer, at the same time, acknowledged that he or she would thereby lose the right of withdrawal.
Legal effects of withdrawal / termination
A) If the User withdraws from the contract, the Service Provider shall reimburse all consideration paid by the User without undue delay, and in any event no later than within 14 days from receipt of the withdrawal / termination notice, including the costs of delivery of the product, except for additional costs arising from the User’s choice of a delivery method other than the cheapest standard delivery method offered by the Service Provider.
For the reimbursement, the Service Provider shall use the same means of payment as the User used for the original transaction, unless the User has expressly agreed otherwise. The User shall not incur any additional cost as a result of such reimbursement.
In the case of a contract for the sale of goods, the Service Provider may withhold reimbursement until it has received the product back, or until the User has provided credible proof of having returned it, whichever occurs earlier.
B) The User shall return or hand over the product to the Service Provider without undue delay, but no later than within 14 days from communication of the withdrawal. The deadline is met if the User sends back the product before the 14-day period has expired. The direct cost of returning the product is borne by the User.
C) The User may only be held liable for any diminished value of the product if it results from use beyond what is necessary to establish the nature, characteristics and functioning of the product. This provision is applicable only in relation to products other than those with hygienic packaging.
D) If the User requested that performance of the service begin during the withdrawal / termination period, then in the event of termination the User shall pay the Service Provider an amount proportionate to the services already provided up to the date of termination of the contract. Likewise, the Service Provider shall reimburse the part of the consideration provided by the User that exceeds the value of the service actually provided.